Configuration Management Database

We systematically collect, record, and track pertinent information concerning diverse assets and configuration items within the organization. This meticulous approach ensures that the status of the organization's assets and resource configuration can be precisely understood whenever the need arises.
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The solution offers extensive features to assist organizations in managing and controlling their IT infrastructure, services, and associated configuration information. Through CMDB functionality, organizations can enhance their management and control over IT infrastructure and configuration details. It provides a comprehensive solution to help organizations achieve better asset management, change management, and service mapping, thereby improving efficiency, reducing risks, and optimizing the overall operation and support of the entire IT environment.

Configuration Item Management

The solution allows organizations to easily record and manage various configuration items, including servers, network devices, virtual machines, operating systems, applications, databases, etc. It provides a centralized database for storing and managing configuration item information.

 

Topology Mapping

Through the functionality of automatic discovery and topology mapping, a topology diagram of the entire IT infrastructure's configuration items can be drawn and visualized. This helps understand the relationships and dependencies between different configuration items, as well as analyze the impact and risks of changes.

 

Automated Discovery and Dependency Logging

It can automatically discover and record various configuration items in the IT infrastructure, including servers, network devices, storage devices, etc. It also supports manual creation and editing of configuration items to comprehensively document organizational configuration information.

 

Change Management

The solution offers robust change management features, enabling organizations to track and manage changes to configuration items. It records and audits change history, provides change workflows, and automates approval processes to ensure control and compliance with changes.

 

Service Mapping

Configuration items can be associated and mapped to the organization's services. This aids in understanding the relationships between services and related configuration items, as well as the impact of changes in services on configuration items.

 

Reporting and Analysis

Rich reporting and analysis features are provided to help organizations understand the usage, availability, and relevance of configuration items and assets. It offers predefined report templates and supports custom reports and visual dashboards.

 

Third-Party Integration

Integration with other systems and tools, such as IT Service Management (ITSM) tools, monitoring systems, and automation tools, is possible. This facilitates data sharing and flow, enhancing the efficiency and accuracy of IT management.

 
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